junior suite pool view secrets aura cozumel pictures

Last day, again, Dulce was there and we were told there was no money. EVERY day we were told they didn't have change for even a 500peso note. EVERY day we went to the front desk to ask for change in either USD or MXN Pesos to give tips. We were told their tour had the same thing but it didn't. We were going to book with an external company that offered snacks of ceviche & guacamole. After 10 more minutes we had to leave to catch our tour and left.Īs for the front desk, the concierge misrepresented what was on a snorkel tour we bought. We asked where it was, the waiter went to find out. At Oceana/Windows we actually wound up skipping breakfast once after waiting 45 minutes for our meal. We wound up eating at Bordeaux a couple of times where the service was beyond compare. That is when Andrea went into action and helped us by seating us and keeping an eye on us for our meal.

We got really fed up when we had to wait for our table (no big deal) then other couples who arrived after us, were sat before us. Times to order varied for us from 20-45 minutes. When we had Nicholas as our server, he was very prompt, courteous, polite and helpful. She actually came and took our order a couple of times as we waited over 30 minutes for someone to do so. First, meals at Oceana: Andrea is a hostess who was amazing. I don't know if the staff were new, untrained, overwhelmed (don't see that as we were told the property was under 50% capacity) but we had issues at meals and front desk staff. The staff and the room were much less than we expected. Yoga classes, Sun umbrellas, Sun loungers or beach chairs, Hot tub/Jacuzzi, Massage, Spa and wellness centre Additional charge, Solarium, Fitness centre, Sauna Additional charge Open all year, All ages welcome, Shallow end, Pool/beach towels, Sun loungers or beach chairs, Sun umbrellas

Toilet paper, Towels, Bidet, Bath or shower, Private bathroom, Toilet, Free toiletries, Hairdryer, Showerīeachfront, Private beach area, Terrace, Gardenīicycle rental, Live sport events (broadcast), Themed dinner nights, Bike tours, Beach, Entertainment staff, Snorkelling Additional chargeOff-site, Diving Additional chargeOff-site, Games room, Fishing Additional chargeOff-site, Tennis courtįlat-screen TV, Cable channels, Satellite channels, Radio, TelephoneĬoffee house on site, Snack bar, Bar, Minibar, Restaurant, Tea/Coffee makerįree public parking is possible on site (reservation is not needed)., Valet parkingĬoncierge service, ATM/cash machine on site, Luggage storage, Tour desk, Express check-in/check-out, 24-hour front deskĭaily housekeeping, Dry cleaning, Laundryīusiness centre, Meeting/banquet facilitiesįire extinguishers, 24-hour security, Safety deposit boxĪdult only, Air conditioning, Private entrance, Laptop safe, Lift, Heating, Fan, Ironing facilities, Facilities for disabled guests, Non-smoking rooms, Iron, Wake up service/Alarm clock, Room service WiFi is available in all areas and is free of charge.

Junior suite pool view secrets aura cozumel pictures